Balkan Bliss Cosmetics Privacy Policy
This Privacy Policy describes how Balkan Bliss Cosmetics collects, uses, and protects your personal information when you use our site or our online platform. We are committed to protecting your privacy in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
Balkan Bliss Cosmetics, located at 159 Bulevard Vitosha, Floor 4, Sofia, Sofia City Province, 1000, Bulgaria, is the data controller responsible for processing your personal data in connection with this service.
Information We Collect
We collect personal information that you voluntarily provide to us when you use our site, place an order for our handmade cosmetics, or contact us. This may include:
- Contact information such as your name, shipping address, billing address, and other details necessary to process orders and provide services.
- Payment information needed to complete transactions. We do not store full payment card details; processing is handled by secure third-party payment processors.
- Information you provide when you communicate with us, such as inquiries about our natural soaps, organic lotions, balms, or custom formulations.
- Information related to your orders, purchases, and interactions with our products (essential oils, herbal extracts, etc.).
We may also automatically collect certain information about your device and usage of our site through cookies and similar technologies. This information may include:
- Your IP address
- Browser type and version
- Pages you visit on our site
- Time and date of your visit
- Referring website addresses
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders for our cosmetic products and services, including shipping and handling.
- To provide, operate, and maintain our site and services.
- To improve and personalize your experience on our site.
- To communicate with you about your orders, inquiries, and updates related to our products and services (such as small-batch production or private label manufacturing updates).
- To detect and prevent fraud and other illegal activities.
- To comply with legal obligations.
- For our legitimate business interests, such as analyzing site usage to improve our offerings and marketing efforts (where permitted by law).
Legal Basis for Processing
We process your personal information based on several legal grounds:
- Performance of a contract: When processing your order or providing a service you have requested.
- Legitimate interests: To operate our business, improve our services, and communicate with you, provided these interests are not overridden by your data protection rights.
- Compliance with a legal obligation: When processing is necessary to meet legal or regulatory requirements.
- Consent: Where required by law, we may process your data based on your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing Your Information
We may share your personal information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping, website hosting, and data analytics. These third parties are obligated to protect your information and are only permitted to use it for the purposes for which it was shared.
We may also disclose your information if required by law, such as in response to a subpoena or court order, or to protect our rights or the rights of others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Data Protection Rights
Under GDPR and other applicable laws, you have certain rights regarding your personal data:
- The right to access: You have the right to request a copy of the personal data we hold about you.
- The right to rectification: You have the right to request correction of inaccurate or incomplete personal data we hold about you.
- The right to erasure (Right to be forgotten): You have the right to request the deletion of your personal data under certain conditions.
- The right to restrict processing: You have the right to request the restriction of processing of your personal data under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
- The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller under certain conditions.
- The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
- The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise any of these rights, please contact us in writing using the address provided below.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use cookies to help operate our site, analyze usage, and improve your experience. You can manage your cookie preferences through your browser settings.
International Data Transfers
Your personal information may be transferred to and stored in countries outside of your own, where data protection laws may differ. Where we transfer your data internationally, we will take appropriate steps to ensure it is protected in accordance with this Privacy Policy and applicable data protection laws, such as using standard contractual clauses approved by relevant authorities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us in writing at the following address:
Balkan Bliss Cosmetics
159 Bulevard Vitosha, Floor 4
Sofia, Sofia City Province, 1000
Bulgaria